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Returns & Cancellation

Return policy

Making Champs takes lot of precaution before products are sent to you. It may still happen that sometimes in a rare instance the product is not as per your expectations. We value your decision and would process the return as per given details.

Items

Period

Condition

Physically dispatched products like books

10 days

You may request for a refund / replacement within 10 days of delivery.

The book/s should be unused, with no stains/folded pages/or anything scribbled on it.

The return shipment cost (shipping the old one and reshipping the new one) to be borne by the customer except for the case given below.


Free replacement: We will provide you free replacement in following situations

  • Damaged item received
  • Item received is different from what was ordered

In this case, please send us the snaps alongwith the relevant packaging material as received.


A replacement cannot be created for an item which was returned and replaced once earlier.

Digital products which has time bound validity and cannot be downloaded (video lessons, pdf books)

3 days

You may request for a refund within 3 days of delivery.


You give an undertaking that you have not downloaded or stored the content in any form at your end.

Digital products like speeches which are received by email/download

No return

These products are delivered to you on email / download link and therefore cannot be returned.


We will accept/replace the products only if the above conditions are met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us. It can typically take 3 to 5 business days.


Refunds will be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update following information to enable us to process a refund to your account:

  • The Bank Account Number
  • Account Holder's Name
  • Bank Name
  • Bank Branch
  • IFSC Code

Refunds cannot be processed to third-party accounts. The name on your account should match with the name of the bank account holder.




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